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Sunday, October 20, 2013

New Healthcare Website Frustrates Millions of Americans

When the new Obamacare health insurance website went live on October 1, millions of Americans thought they can finally get the affordable health insurance they were promised. But registering for insurance on the site has millions of Americans frustrated due to continued glitches in the system.

Website problems

The website had a shaky introduction, filled with technical difficulties. Users continued to get errors during the signup process, messages like "We have a lot of visitors on the site right now." Really? Many were often unable to create required logins and passwords. One tester reported it took two weeks to finally get to the application. The system has been slow, it has crashed and many have not yet been able to complete the signup. With January 1 looming ahead, the required date for Americans to have insurance, response to the new online signup system has been unfavorable, to say the least. Some have referred to it as a train wreck.

Government's response

The pressure in on the administration and Health and Human Services Secretary Kathleen Sebelius to respond with answers. Capitol Hill wants to know why they were continually told that the website was on track but performed so poorly when it launched. The only response they have received thus far is that they are “working around and clock” and “committed to doing better.”

Technology experts are saying the problem is that the system was built on technology that is 10 years old. In the technology world, that is ancient. In their opinion, the administration delivered a bad product that will take months to fix and will no doubt need to be completely overhauled. It raises the question as to what they were doing during the 3 1/2 years they had to build the system, a system that was to represent one of America's most critical and historical programs. Baffling is an understatement.
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